Briony Lalor

Consultant personal and organisational development

Briony is a consultant specialising in personal and organisational development. Having spent 22 years in the corporate environment she has a wealth of experience working in both operational and HR roles, primarily within the Automobile Association and latterly the Centrica Group. Briony has worked at a strategic level and managed significant change projects, as well as designing and leading culture change initiatives.

Briony has the ability to translate the complex into the accessible and has a pragmatic and action oriented approach. Her passion is assisting organisations to improve their performance and help individuals fulfil their potential. Briony recognises that successful organisational change is based on effective leadership and, as a result, has most recently focused her attention on this area, working as a group facilitator and performance coach. Skilled at developing other's self-awareness through the use of psychometric and 360 degree feedback tools she is also a qualified NLP practitioner and Hypnotherapist.

Briony's most significant projects include:

• Delivery of a leadership development programme to 200 senior managers including individual coaching using MBTI and 360 degree feedback.
• Improved employee engagement measured through independently administered questionnaires.
• Delivery of internal communications to support an £8 million brand repositioning programme.
• Implementation of a customer service strategy impacting on 6,500 frontline staff and management in a £323 million business resulting in increased customer satisfaction.
• Design and implementation of a new Deployment Centre and Call Handling structure. Established competencies framework for new roles and developed training materials to support new job functions.

Briony holds an MA in Personal and Organisational Development and a Certificate of Education. She is a member of the Chartered Institute of Personnel and Development and the Hypnotherapy Association. Briony is a Non-Executive Director of the Harmony Partnership (UK) Ltd.